hello, i am a new seller, have sold 8 items, sometimes paypal puts payment on hold until i have feedback and sometimes they release straightaway. i find this frustrating as there doesn't seem a pattern to this, all the items are very similar
Orignal From: payment on hold
Friday, September 25, 2009
use of Debit Card
Hiya... any help would be appreciated... I have bought several items with my current debit card and I tried this evening to purchase something but paypal is saying that I cant use my current Debit Card , I have funds in my bank account, dont know what to do as I dont have another card to buy with.
Orignal From: use of Debit Card
Orignal From: use of Debit Card
Chargeback Help
I'm so worried about this I would appreciate any help I can get.The last product I sold was approx 3 months for a very high value. The winner paid by echeque through paypal. I waited for this to clear and following a call to paypal was assured it was safe to post. I sent the item Special Delivery. A week or so ago I threw out receipts over 2 months old. I also like to keep my emails low (hotmail) so I deleted any emails from the buyer. After such a lengthy period of time I believed it safe to do both of these things.The only info I still hold is his feedback that is very complimentary but states also fastest delivery.Now after 3 months I have received a chargeback from Paypal. I have tried everywhere for a duplicate tracking number but nobody can provide one. Paypal are of no help when you contact them, they won't even tell me the reason for the chargeback. The options I have when I respond to the dispute areI have proofMoney has been refundedorI admit being liable.This is so unfair, can anybody please help. I don't know what to do. This will have such a significant effect on the children at Christmas. I can't sleep worrying. I have contacted the police and they are looking in to the matter but this doesn't help to stop what Paypal are doing to me.Any advice/help/support is greatly appreciated.
Orignal From: Chargeback Help
Orignal From: Chargeback Help
Buyer wants refund after paypal dispute resolved
Hi all,I sold an item recently and sent it recorded delivery. Buyer filed item not received dispute with paypal as they claimed they had not received item. I looked up tracking on Royal Mail and the item was delivered and signed for to that address.Paypal has resolved dispute in my favour as i provided proof of postage..Now buyer is wanting me to refund them or come to some sort of amicable agreement. They do seem genuine enough but i'm not sure whether to move on or to do a 'good will' gesture.Any advice would be appreciated.Thanks
Orignal From: Buyer wants refund after paypal dispute resolved
Orignal From: Buyer wants refund after paypal dispute resolved
Verify Joint Bank Account
Hello. I need to verify my account after selling my first few items. I don't know what to enter in the 'forename' box on the paypal form. My joint account statements are addressed in the
Orignal From: Verify Joint Bank Account
Orignal From: Verify Joint Bank Account
account verification
Hi,How do I locate account number being debited from ebay as the 4 digit number which appears when I contemplate making a payment does not mean anything to me. Appreciate the correct proceedure to take to enable no complications re payment to disapoint the seller.Thank you
Orignal From: account verification
Orignal From: account verification
a mistake in my email address when listing a product
hi when listing an item to sell i have added an extra digit to it by mistake.The item sold and the buyer has sent me a payment but paypal isnt reconizing it, it is asking me to accept payment but then asking me to open a new pay pal account does anyone know what to do
Orignal From: a mistake in my email address when listing a product
Orignal From: a mistake in my email address when listing a product
Manufacturer warranty issues
I purchased a Nikon camera from a seller who confirmed that the camera was purchased three weeks ago, from a UK website. As with Nikon products you are able to extend the warranty if done within a certain period of time.I asked the seller if it would come with a manufactures warranty and if it could still be extended, to which he answered yes on both accounts.The sale completed and payment was confirmed on 9 Sep 2009. Obviously, as with most warranties I require a proof of purchase, which was not sent with the goods.After many excuses, he eventually emailed me an invoice from Amazon, which after a telephone conversation with Amazon they confirmed the order number was too short. After a second attempt, he confirmed that yes Amazon had made an error and then sent me another proof of purchase, however this was identical except that he had cut and stuck new dates over the old invoice dates. (and a terrible job at that)When I queried this he got abusive and said he would not deal with me anymore.Is there a possibility for me to get a partial refund for the item, as no proof of purchase was provided and therefore no warrant, or is my only resort to request a full refund?I assume paypal would refund the return postage costs at the same time?Many thanks
Orignal From: Manufacturer warranty issues
Orignal From: Manufacturer warranty issues
Help with Paypal....
Hi, I'm new to ebay and only sold four items so far. I sold an item and payment was received on 13/09/09. On going to 'transfer to bank account', there is 0.00 sent there. Why is this not showing up? Is it anything to do with the fact that they have not received the item yet. I have contacted the purchaser to ask if they have received the goods, but they have not replied yet. The item was sent to France on Thursday last week.Hope someone can help. Thanks x
Orignal From: Help with Paypal....
Orignal From: Help with Paypal....
Pirate DVDs - can i get a refund
I have just received a pirate copy of a dvd (photocopy cover and and two maxwell dvd-r (no attempt to disguise the fact it is a copy - although on web site it's listed as brand new 2 dvd set!)that i paid
Orignal From: Pirate DVDs - can i get a refund
Orignal From: Pirate DVDs - can i get a refund
Bought a dress and its faulty, seller will only exchange help?
Hi all,I bought a dress and recieved it on the 10th sept, the dress is marked and is bad quality and isnt the correct measurements. The seller says its bnwt but to me its not a genuine dress. The seller says she will only exchange but i want my money back what do i do?I bought it on buy now and paid via paypal. Can somone help me please.
Orignal From: Bought a dress and its faulty, seller will only exchange help?
Orignal From: Bought a dress and its faulty, seller will only exchange help?
how do i cancel an echeque?
purchased two items from same seller, didn't realise my paypal funds were low so it automatically went to echeque payment, which takes upto 10 days to clear but need the items in 3 days, so went to another seller who has accepted payment via phone so items will arrive in time....so how do i cancel the original purchase
Orignal From: how do i cancel an echeque?
Orignal From: how do i cancel an echeque?
Pay Pal Account
We sold three items and posted them on the 17 09 09 two were received and we hade feedbacks on the 19/20 Sept the third person e mailed on the 19 and said his item had not been delivered,he then stopped his payment and we cannot use Pay Pal all three payments were transfered to our bank we now have a negative balance and we have transfered
Orignal From: Pay Pal Account
Orignal From: Pay Pal Account
Has anyone seen the status Claim Your Payment after payment has been sent?
I have sold several items using Pay Pal, one item the buyer sent me the funds and they appeared in my Pay Pal account no problem, but all the others are showing a status of Claim Your Payment. When I click the link it takes me into Pay Pal, but the payments do not appear. I've had to use my husband's Pay Pal account for one urgent sale, but the rest are sitting in limbo. Pay Pal's help has nothing about this.Can anyone tell me how I get my money??ThanksKim
Orignal From: Has anyone seen the status Claim Your Payment after payment has been sent?
Orignal From: Has anyone seen the status Claim Your Payment after payment has been sent?
How do I pay for multiple items by Paypal ?
There used to be an option to enable you to pay for all your purchases at the same time via Paypal, but I can't find it anymore. I have had to log in
Orignal From: How do I pay for multiple items by Paypal ?
Orignal From: How do I pay for multiple items by Paypal ?
Complaint from seller - almost 2 months after bidding ended
I sold some kids flashing sandals and the end of July and today (22/10) have received a complaint that one of them doesn't flash and the buyer hadn't noticed before as they had been overseas.As far as I am concerned they were both fine when I sold them, and would have happily refunded had the complaint been instant however I also feel that nearly 2 months to complain is a totally unreasonable amount of time to leave it. What should I do to avoid negative feedback?
Orignal From: Complaint from seller - almost 2 months after bidding ended
Orignal From: Complaint from seller - almost 2 months after bidding ended
Am I due a refund? / Any ebay email address that aren't automated?
Hi,I recently bought a mobile phone from ebay. I then sent it to Simply Drop, a company who buy mobile phones from the public. They ran a CheckMEND check on the phone (to see if the item isn't stolen etc), the results said that the phone was blocked on a network for misuse. I was therefore not paid for the phone and it was sent to the network as it is their property. This means I have lost the
Orignal From: Am I due a refund? / Any ebay email address that aren't automated?
Orignal From: Am I due a refund? / Any ebay email address that aren't automated?
is it safe to post
can i wait untill funds from paypal are in my bank account before i post,the item is going to italy
Orignal From: is it safe to post
Orignal From: is it safe to post
UNPAID ITEM
I RECEIVED THIS EMAIL TODAY eBay Unpaid Item Reminder for Item #311117921711 I DO NOT HAVE ANY UNPAID ITEMS. DONT KNOW WHAT TO DO. CAN U HELP.
Orignal From: UNPAID ITEM
Orignal From: UNPAID ITEM
Payment Pending
I have sold 5 items this weekend and they are all showing as payment pending. I can find no trace of payment in pay pal. I did change my e-mail address with both pay pal and e-bay whilst the auction was running and followed the confirmation instructions and they are using my new e-mail address. Why has this happened - sold loads previously and no problems. Do I risk sending purchases???Any help much appreciatedCarol
Orignal From: Payment Pending
Orignal From: Payment Pending
held payment
I have just opened a new account.I had well over 700 feedback on a previous account but some kind person messed it up.I have just sold my first item and the buyer has left me positive feedback but my payment is still on hold.I havent verified my bank account details yet as the two bits of money havent gone into my account yet.But when I go on to my paypal account it says I have to do three things to prove who I am.1,I have to provide either a full driving license 2, a passport or a national identifacation card.I dont have any of these.Also it wants a bank statement and the tracking number for the item I sold.Do I have to do all these things or will iy be ok once I verify my bank account.Please help I didnt have any of this before thank you
Orignal From: held payment
Orignal From: held payment
First time buying on e-bay
I have just bought a Mini fridge. As soon as I won i sent an instruction to pay. The payment says it was paid on 13.9.09,but the cash has not left my bank account. Nor has the item been posted even though the arrival date for the fridge should have been yesterday 22.09.09.What do I do? Should I have sent the cash to my paypal account?
Orignal From: First time buying on e-bay
Orignal From: First time buying on e-bay
Friday, September 4, 2009
paypal funding sources
hi, ive just bought a fancy dress outfit on b.i.n.i wanted to pay instantly,so went to paypal to pay.i want to pay by instant bank transfer which is my main source of funding,however after logging in and checking payment details,the payment source is set to my credit card,and will only let me change to postal order/other payment,and not to instant bank transfer.ive double checked my settings and they are right.would it be to do with the seller?any ideas? thanks,andy
Orignal From: paypal funding sources
refunds
i bought an item on b.i.n,and paid instantly with paypal.the following day i recieved mail from seller saying she didnt have the item,i agreed to cancel the transaction and i was refunded.the payment is showing refunded and completed,but is not showing in my paypal balance i have mailed paypal but not recievedd reply yet,the refund was made to me on 24/8,can anyone help as i have paid out again for a similar item thinking the money for the 1st item was in my account and i really dont want to pay twice,
Orignal From: refunds
Is buyer allowed to amend invoice amount on checkout? How is it done?
I am curious to know whether a buyer can add an amount to an invoice they've been sent. I know it is the seller's job to send a correct invoice, but in the case that the invoice is incorrect, is there any way a buyer can add to it at checkout (aside from using "send money" via paypal)?
Orignal From: Is buyer allowed to amend invoice amount on checkout? How is it done?
pay pal protection
I paid for an item in the middle of july09 by instant paypal. Only to find out that the item will not be posted out until the first week in oct 09. It is for tickets which the seller said he would sent as soon as he received them, at the time he did not state it would not be until oct! Am I still protected through pay pal if I dont receive the item?
Orignal From: pay pal protection
paypal charged me for credit card chargeback
ok buyer stuffed up and didn't check their statements and did a chargeback. I had to put money in payapl to get it out of the minus.Now it's back in the minus as i've been charged for the chargeback that credit card charged paypal, surely the owner of the card is responsible for this. I'm back in minus again as despite paypal saying i'm being rfeunded they have not refunded and then taken their cut, the prats, excuse me have done it the other way around! Put me in the red, then i assume will refund?How can i get money in quick the account is frozen and i have items selling.
Orignal From: paypal charged me for credit card chargeback
Unable to complete payment
While trying to complete a paypal payment a message has appeared saying I cannot pay with this card and need to register another card. I have used this card loads of times and cannot understand this , can anyone help ?
Orignal From: Unable to complete payment
Another 'on hold post now' question please....
HiyaI've been looking at previous answers regarding 'on hold post now' and I think I understand it but I wondered if someone with more experience could take a look at my account and see exactly why it has happened to me now? It's occurred on a pram wheel bought by BIN for
Orignal From: Another 'on hold post now' question please....
Paypal credits for sold items are not appearing in my bank account
I am relatively new to ebay and PayPal. I have been buying and selling for two months now and assumed that monies received for sold items would appear as credits in my registered bank account. Debits for some items I bought have appeared, but not all of them. How do I get all my PayPal transactions to come from and to my bank account?
Orignal From: Paypal credits for sold items are not appearing in my bank account
PP payment reversed by buyer`s bank
I sold an item to a buyer on 18th Aug. Posted 19th Aug. Got good feedback from her. Item including post was only
Orignal From: PP payment reversed by buyer`s bank
How i can get my money back?
hello everybody,I need of help,I sent funds like a gift to wrong email,non linked in PP account.I try to contact with this person but I didn't received answer.what I have to do now?Its a lot of money.Help please.Thank you
Orignal From: How i can get my money back?
leave feedback before payment is made
hi i have bought a phone from ebay and paid through paypal the seller has said they wont post untill i have left pos feedback as paypal wont release funds untill feedback is left.although it has left my account into his paypal account please email answer as soon as poss regards nigel curtis
Orignal From: leave feedback before payment is made
payment pending
I have recently sold a few item on ebay and everything went well. Apart from 1 item. I have not received payment. It shows as pending in my ebay, but when I go to paypal it dos not show at all. My e-mail is correct and all other information. I am not able to find out what to do so please help. regards.
Orignal From: payment pending
pay for deliver
Hi! I pay for the ithem and now i have to pay for delivery. How can i do this ?
Orignal From: pay for deliver
My pay pal account
I have received an e-mail from yourselves saying that a payment, via paypal, has not gone through. I have not used my pay pal account for years as i cant remember my pass word so have not made any payment through paypal. Could you please let me know what is going on as i am concerned that someone has access to my bank account details. Many thanks.Regards Alison Rosemurgey
Orignal From: My pay pal account
Non Receipt dispute advice please?
Hello, fellow ebayers, can anyone advise me? My friend is very new to ebay and sent an item to france but it hasnt arrived, about 3 weeks now (she mistakenly sent it to the address listed with ebay not paypal, there were 2 different addresses). The buyer has filed a non receipt dispute with paypal and my friend has answered where necessary. The buyer has not replied to my friends latest reply and she can see that the buyer only has about another week to be able to escalate to a claim. Does this mean that if the buyer dosent escalate by the given time, he will not be able to do at a later date (the funds paid are on hold at the moment), could someone please explain in simple terms what can happen? She did NOT send the item by trackable means!!! Any advice would be very gratefully received! Thank you !!
Orignal From: Non Receipt dispute advice please?
Partial Refund, but agreed on Full refund.
I recently bought an Item that arrived faulty. I saw the initial faults and made a Dispute onm PayPal and requested a
Orignal From: Partial Refund, but agreed on Full refund.
saying error
when i click on pay now it comes up fme to enter my password to conferm payment but everytime i do it sayserror contact seller to finish transaction even though i have money in my bank ready to pay can anyone help
Orignal From: saying error
Why must I use my paypal account rather than a credit card?
I have bought several items on EBay recently and used a credit card through the PayPal system. One item I am bidding on now has a seller who will only accept paypal so I had to link my paypal account to Ebay before I was allowed to bid.Having won another item today, I tried to pay with a credit card as before but now only have the option to pay through my paypal bank account. I use my paypal account like a savings account. Any money I receive from sales sits in there for a rainy day so why am I now being forced to pay for my purchases with this account?
Orignal From: Why must I use my paypal account rather than a credit card?
requesting a total from a seller but no reply
I purchased 4 t'shirts and have requested 3 times in the last week for a total in P
Orignal From: requesting a total from a seller but no reply
Help please -
trying to pay for 5 items -when i click confirm payment - it kicks me out and say Inertnet explorer cannot display page, i've used 3 pc's so not cookies - i deleted old 3v cards -new one registered - Paypal says card may not be connected it is and confirmation mail recvd and charged for help :(
Orignal From: Help please -
Is anyone having problems refunding Michael Jackson tickets
HiI am having a nightmare with Paypal trying to pay back my buyer for MJ tickets. It appears they tried to take the money back shortly after the tickets were refunded to people but I didn't have money in my paypal account (I don't just keep money in there - their early emails indicated I would be guided through the refund process) so they limited it! This was in July!!! None of the steps it offered to resolve it were appropriate to the situation - like asking for tracking info and stuff.Anyway - I have had automated email after automated email telling me to follow the steps in my account and eventually I wrote a stinking complaint. I got a reply 9 days ago saying they are going to find out about doing a manual payment but the only thing I had since was another email telling me to email paypal. Well you don't email paypal do you, you go through more selections and categories. I picked refund as it seemed most appropriate but it tells me the transaction isn't valid!My poor buyer is being so understand but what the hell are they playing at? They've had nearly
Orignal From: Is anyone having problems refunding Michael Jackson tickets
cant pay with my registered 3V card plenty of funds
Please help i have 5 items that need to be paid for i have registered my new 3V card as always deleted old ones - plenty of funds to cover when i go to proceed complete transaction it kicks me out saying error on page and i cant pay for item -i dont funds in paypal account as i'm not a seller but plenty of funds avail on 3V i dont want to get a bad profile or loose purchases please help asap
Orignal From: cant pay with my registered 3V card plenty of funds
Payment question
Hi, Can someone please help me, I need to pay for an item using some money from my paypal and the remainder from my linked bank account, is this possible? I can transfere the whole amount to one or the other as i dont have time to wait 7 days!! Help...
Orignal From: Payment question
paypal payment not showing how do l refund
hi l need help with my paypal account, l was paid through paypal for an item l sold but l have not verified paypal and have on my about me page l do not accept payment by paypal,my buyer said if l refund him he will send me cheque but in my paypal history there is no sign off any payments its just blank is there any way the buyer can request his payment back, l have also looked at find payments nothing there please help this is driving me crazy thanks
Orignal From: paypal payment not showing how do l refund
Why isn't Paypal working?
For the last week or so the paypal payment page won't load. I've tried on a variety of computers. Help!
Orignal From: Why isn't Paypal working?
paypal help
l listed items for sale thinking the buyer would be happy to pay any other way than paypal.....l have had three people pay by paypal l have a paypal account but have not verified it nor linked it up to ebay l now know you have to accept paypal as a payment form on ebay my problem is one buyer said he will try and cancel hi payment tomorrow and tonight an other buyer said l have accepted payment so l need to cancel payment how have l accepted payment? how do you know you have had a payment from a buyer to your paypal account? how do l accept it? l have looked on paypal tried there help pages but l feel like l am going round in a circle
Orignal From: paypal help
seller has wrong email address in her sellers account.
Please help! I am a new seller,I managed to sell a number of items, all my customers paid by paypal. I went to my paypal selling account and it registered
Orignal From: seller has wrong email address in her sellers account.
seller has messaged to say she hasgiven the wrong email address re payment
Today, after winning an item of clothing, I paid my seller almost straight away. I have just logged into my account,(hours after paying by Paypal) noticed a message. It seems my seller has given the wrong email address and has requested I cancel the payment and resend it to another email address enclosed in my message. The trouble is I have no idea how to go about this. Can someone please offer some advice as soon as is possible, I would be very grateful.Thanking you in advanceDebbie
Orignal From: seller has messaged to say she hasgiven the wrong email address re payment
paid twice
i recently bought an item, after winning i paid via paypal straight away after i bought the item, the seller then sent me an invoice a day later i emailed him stating that i had already paid and had a receipt from paypal sorting out the invoive and other bits i accidently paid for the item again, i have emailed the seller explaining my mistake but have had no reply, what would be the best course of action and is there anyway i could cancel the second transaction?? Many Thanks
Orignal From: paid twice
Bought and paid for an item through paypal but have not received it.
I bought a measuring wheel through e-bay"buy it now"on 17.8.09. The item number was 280377143804. E-bay sent a message not to proceed but it was too late as I had already paid for it through paypal. How do I escalate a dispute for an item not received? Please advise. Thank you.
Orignal From: Bought and paid for an item through paypal but have not received it.
what is the minimum ?
what is the minimum credit balance you need in your paypal account? thankyou for your replies
Orignal From: what is the minimum ?
PayPal Protection?
Hey, i recently won an item and its a present for a birthday next tuesday, i contacted the seller yesterday and asked if he could post the item out today because i had payed for the item straight away, he hasnt not yet replied and i then checked his feedback and noticed he has failed to deliver on some of his items and refused to produce the proof of posting to the buyers, so sorry for dragging on but i want to know if i can get my money back from paypal if the item isnt deliveredmany thanks
Orignal From: PayPal Protection?
wierd paypal issue
I received confirmation that I had received a payment from a buyer into a paypal account that isnt linked to my ebay account as listed in my ebay preferences.I know longer have or know the password for that account nor do i have the credit card to hand to verify a lost password.My question is why is ebay sending this payment to an account that I have not specified?
Orignal From: wierd paypal issue
Seller has old postal address
The seller has old postal address when I purchased an although this has now been changed on PayPal but I believe the item may have already been shipped to the old PayPal address. Why was this shipped when actually the Credit Card address did not match the PayPal address? Shouldnt I have been sent an email to confirm this before the seller shipped this item?
Orignal From: Seller has old postal address
item sent after refund
i have just won a dispute over non delivery and recived my refund. customer has sent item which i received this morning,what do i do now?
Orignal From: item sent after refund
Help!
Hi. Yesterday I sold an item on ebay but I can't get my money. The buyer immediately sent the money via paypal but I can't get it. When I click to claim my payment it tells me to make a new account to get the money, and when I check my existing paypal account (which I've had for like 4 years) the balance is zero.I think I know what caused this. A while ago I changed my primary email address on paypal from an old address to my current one, but I forgot to do the same with ebay. I only updated my ebay email address a few mins ago.So how do I get the money to my paypal account? Thanks.
Orignal From: Help!
how long do i give them to pay
i have just started selling on ebay i sold some things on thursday they havent payed yet , how long do u give people to pay
Orignal From: how long do i give them to pay
Insufficient funds in Pay Pal to pay for an item
Hi, There is an item I would like to buy on ebay at a BIN price of
Orignal From: Insufficient funds in Pay Pal to pay for an item
Why is my shipping address unconfirmed?
Hi, Why is my shipping address unconfirmed?Should i do anything with that?Thanks
Orignal From: Why is my shipping address unconfirmed?
paying with paypal
I, bought the other day crest whitening strips, but when it cam to pay with paypal i must have typed in wrong password or something , because it asked if i would like, to pay with credit/debit and could reissue password later, but there was a problem and was told to try later, there is my problem, how do I pay without ordering again?
Orignal From: paying with paypal
Buyer has paid to wrong account specified
Hey,I sold an item on ebay, but unfortunately ebay still had my old Paypal account linked instead of my new one.So therefore the buyer sent it to the old account, so i told him to pay to the new account by sending a request money form from the account. The buyer said he had paid...I went on it but there was no activity or payment recieved so i cancelled that account. (and when i read the T C it said that any payments wold be unclaimed and there would be no charge to the buyer if i didnt claim the payment, which i checked as there was no transaction).And now what do i do...i have cancelled a PP account which means the buyer wouldnt be able to pay into it, because i checked there were no activity, and have provided the buyer with the new account...Please help
Orignal From: Buyer has paid to wrong account specified
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